Frequently Asked Questions
When will my tubers be shipped?
Shipping begins early May until end of June, depending on weather and handling time.
What is handling time?
There is a small (and extremely busy) window of time for shipping . The challenging part is not just following the unpredictable winter/spring weather patterns, but knowing when we will have 7 (definite and consecutive) freeze free days (and nights), all along the trail from our farm to your home, All the while having your tubers packaged up tight for no more than 2 weeks,. We not only have to do this for hundreds of orders, but we only have a 6-8 week window to accomplish all this! My family eats, breathes, sweats everything dahlias 24/7. Really! It’s even in our hair!
What does “not verified” mean?
We planted a few rows pretty late into the spring and these varieties didn’t have the chance to bloom. We couldn’t verify our own label. We’re certain this tuber is the variety as labeled but its not guaranteed. These tubers are priced at a discount.
Do you guarantee your tubers?
This is a loaded question. We are selling a living thing, we have to keep it alive, until we deliver it to you. We also need to provide you with what you paid for; a living, viable, intact, healthy, ready to grow dahlia tuber.
There are many factors playing into an order; weather, shipping, time… The one thing we can do to combat all three is to package our dahlias with the most attention and care.
Viruses happen in the garden, no matter if it’s our farm or your home. Viruses are common among all living things.
We’d like to think all shipping companies are always on time, perfect with handling boxes, and never lose packages! But they’re not.
We guarantee that the living tuber sent to you will have what it takes to become a growing plant in your garden. It wont be perfect. It could have some shrivel or softness. It could be dirty and/or scarred by a pitch fork or a garden stake. It could be small. But if it arrives in a condition that prevents it from growing- ie rot or broken neck, we will replace it; If we can’t replace it, we will refund the value spent on the tuber. But you must follow our return policy provided in the purchase agreement at check out.
Mislabels do happen and its just as discouraging to us as it is you. Mislabeled tubers and return policies are tricky. We can guarantee that you receive what you ordered however if you keep the tuber (or now the tuber clump), this negates a real return. Our guarantee is some what of an honor system. We promise to do our best in delivering you the variety of tuber you are purchasing and if you receive a mislabeled tuber, please give us grace. If you enjoyed the flower and choose to keep the tubers, then the purchase is final. If you grow the flower and its appalling and you wont be keeping the tubers, then we will offer a store credit.
We guarantee your order will be complete. If you’re missing a tuber, please inform us right away. We will try to replace the tuber, but if the tuber is out of stock, we will provide a refund.